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Evenly spaced black and white lines appear on one cabinet

 
(@Joseph Poluch)
会员

Hello, I have an LED wall we set up and on one of the cabinets i am getting two set, on on each side of panel, of coordinating black and white lines. Could some one tell me the cause and the solution to this problem?

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Topic starter 已发布 : 17/07/2019 2:34 上午
(@Joseph Poluch)
会员
(@baiqiuxing)
会员 Administrator

@Joseph Poluch

Sorry,I can’t see it. But can you let me see  rcfgx file.

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已发布 : 17/07/2019 10:38 上午
(@Joseph Poluch)
会员

@jeninnovastar-tech

check your email. I sent photos last week

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Topic starter 已发布 : 24/07/2019 8:23 下午
(@baiqiuxing)
会员 Administrator
Hi Joe,
 
Could you please tell me which receiving card do you use?
And can you take a picture of what your screen showing now?
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已发布 : 25/07/2019 9:43 上午
(@Joseph Poluch)
会员

Model: HWA200-4v6
running NovaSmart LCT
Nova MCTRL 4k COntroller

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Topic starter 已发布 : 06/08/2019 1:08 上午
(@baiqiuxing)
会员 Administrator

@Joseph Poluch

Hi, can you tell me which country you come from?I’ll let our technical engineer to contact with you.

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已发布 : 06/08/2019 1:45 下午
(@Joseph Poluch)
会员

USA! USA! USA!

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Topic starter 已发布 : 06/08/2019 11:51 下午
(@Joseph Poluch)
会员

Could any one in your tech support or company answer this question? I am having this problem increasingly and starting to really NOT be HAPPY about NOVASTARS US basd tech support, or lack there of.

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Topic starter 已发布 : 13/09/2019 10:15 下午
(@baiqiuxing)
会员 Administrator

@Joseph Poluch

Hi,so sorry for the late. I have tried to reply you couple times thru email at jpoluch@res-exhibits.com, but never succeed. 
The problem might be the firmware issue. I need remote you by Team-viewer to do the troubleshooting. Please let me know when you are available to do this. Then send me the ID and password to our Email at support@novastar.tech. We will support you immediately as soon as I received your email. Thank you so much.

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已发布 : 16/09/2019 11:28 上午
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