Hello, I have an LED wall we set up and on one of the cabinets i am getting two set, on on each side of panel, of coordinating black and white lines. Could some one tell me the cause and the solution to this problem?
https://drive.google.com/open?id=1-xadSeQBl9guB-uBz-mP1lAQaqMLt7pf
https://drive.google.com/open?id=1uZdh32ocvNJi9B9k-fRLaV3KZQupjMli
@jeninnovastar-tech
check your email. I sent photos last week
Model: HWA200-4v6
running NovaSmart LCT
Nova MCTRL 4k COntroller
USA! USA! USA!
Could any one in your tech support or company answer this question? I am having this problem increasingly and starting to really NOT be HAPPY about NOVASTARS US basd tech support, or lack there of.
@Joseph Poluch
Hi,so sorry for the late. I have tried to reply you couple times thru email at jpoluch@res-exhibits.com, but never succeed.
The problem might be the firmware issue. I need remote you by Team-viewer to do the troubleshooting. Please let me know when you are available to do this. Then send me the ID and password to our Email at support@novastar.tech. We will support you immediately as soon as I received your email. Thank you so much.
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