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mctrl4k

 
(@videk)
会员

Hi, I can not find the USB driver for mctrl4k. who has

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Topic starter 已发布 : 28/06/2019 5:14 下午
(@baiqiuxing)
会员 Administrator

Hi,can you tell me which driver version do you use?The 5.2 is the best one we recommend which you can get from our website.

 You can uninstall your software and install the new software.Then you can get it!

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已发布 : 01/07/2019 8:57 上午
(@videk)
会员
software version 5.1
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Topic starter 已发布 : 01/07/2019 3:30 下午
(@baiqiuxing)
会员 Administrator

You can uninstall your software and install the new software.Then you can get it!

In the process of installing software, there is a step to install the serial drive, be sure to install!

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已发布 : 02/07/2019 9:47 上午
(@videk)
会员

I connected 6 cards in a cascade, installed novalct 5.2, but my computer does not see a usb driver. The Windows operating system does not support this driver. and control over the enternet lan, the cascade is not possible … is there anyone with a video of the cascade setting of 6 cards with beckap.

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Topic starter 已发布 : 07/07/2019 12:23 上午
(@baiqiuxing)
会员 Administrator

Does the software report an error or it can not identify the card?

Could you please let me know if the software can identify only one card?

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已发布 : 08/07/2019 8:49 上午
(@videk)
会员

Hey. driver installation error. when connected to usb, it identifies mctrl4k and that’s it. driver does not find. windows 10pro russian

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Topic starter 已发布 : 08/07/2019 3:16 下午
(@baiqiuxing)
会员 Administrator

Hi,Please reinstall the software.

Pay attention to turn off antivirus software and firewalls during installation.

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已发布 : 08/07/2019 3:28 下午
(@videk)
会员

Does not help. disabled everything.

can program NovaLCT 5.2 raw. we work with mctrl 300, 600, 660 no problems, but with 4k there is!

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Topic starter 已发布 : 08/07/2019 6:57 下午
(@baiqiuxing)
会员 Administrator

You can try 2 solutions as below:

1.Please unplug the USB cable and plug it again.

2.Please connect the computer with the Internet cable instead of USB cable,and change the IP of the computer the same network segment as 4k.

Or please send a message to my email,I will let my professional engineer to contact with you later.

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已发布 : 09/07/2019 11:15 上午
(@videk)
会员

Hey. on lan everything is fine. but i need usb for cascade. and how many cards can be cascaded. ??

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Topic starter 已发布 : 09/07/2019 3:33 下午
(@rolandg34)
会员

Hi, I have a redundant setup between 2 MCTRL4K boxes (3 pairs) and it’s working fine. Issue I have is that I need to control the units over IP to change inputs in case of source failure. So when connecting the boxes to the network the USB ports are disabled (so it seems). My question is if redundancy over USB still works when the network cable is connected? 

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已发布 : 31/08/2019 9:52 下午
(@baiqiuxing)
会员 Administrator

@rolandg34

Hi,you mean when you connect the network, the redundancy over USB can still work or not?

Do you mean this?

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已发布 : 02/09/2019 5:28 下午
(@baiqiuxing)
会员 Administrator

@videk

Hi,you can connect 10 MCTRL4K most.

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已发布 : 02/09/2019 5:37 下午
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