Notifications
Clear all

Cloud Monitoring

 
(@gwheelock)
会员

I’m unable to register NovaLCT v 5.2.0 for Cloud Monitoring. At the Screen Registration screen, the field for server has a pull-down menu. Nothing is available in the pull-down menu and I have tried to type in the Server but I get an error message when doing this. I had no issues previously with cloud registration. I have updated the firmware, reinstalled NovaLCT, used a different computer, and even tried earlier versions of NovaLCT to no avail. Is there a fix for this?

引用
Topic starter 已发布 : 09/09/2019 9:53 下午
(@baiqiuxing)
会员 Administrator
@gwheelock
 
Please take a picture of the error display.
回复引用
已发布 : 10/09/2019 9:14 上午
(@ledstech)
会员

Try a different web browser first

回复引用
已发布 : 10/09/2019 9:36 上午
(@gwheelock)
会员

@jeninnovastar-tech

I’m not seeing a way to add or attach a picture to this post.

回复引用
Topic starter 已发布 : 10/09/2019 7:54 下午
(@gwheelock)
会员

@ledstech

NovaLCT is a standalone executable program. This is where the errors are, not in a web browser.

回复引用
Topic starter 已发布 : 10/09/2019 7:56 下午
(@gwheelock)
会员

It seems to have been a corrupt configuration file. NovaMonitorManager.exe.config

回复引用
Topic starter 已发布 : 10/09/2019 10:36 下午
(@baiqiuxing)
会员 Administrator

@gwheelock

Hi,gwheelock

Could you please send me an email and tell me where are you from?

I’ll let our technical engineer to contact with you later.

回复引用
已发布 : 11/09/2019 8:47 上午
(@ledstech)
会员

I thought you were using the online server registration My Bad

回复引用
已发布 : 11/09/2019 9:15 上午
(@gwheelock)
会员

@jeninnovastar-tech

I’m in the USA. I received an email from support@novastar.tech with the new file

回复引用
Topic starter 已发布 : 12/09/2019 2:57 上午
(@baiqiuxing)
会员 Administrator

@gwheelock

Hi,it’s our engineer.You can contact with him if you have any questions.

回复引用
已发布 : 12/09/2019 9:38 上午
(@bhoops)
会员

Hi,

I have this same issue.

I can’t register the screen because there are no servers in the drop down list.  I have tried reinstalling but it still doesn’t work. 

Can I get the new file?  

I am in Australia.

Thanks

回复引用
已发布 : 17/10/2019 7:19 上午
(@baiqiuxing)
会员 Administrator

@bhoops

Please tell me your email address,I’ll let our technical engineer to contact with you.

回复引用
已发布 : 17/10/2019 3:34 下午
(@bhoops)
会员

@jeninnovastar-tech

brendan.hooper@rrc.qld.gov.au

Thanks.

回复引用
已发布 : 21/10/2019 10:06 上午
(@robertfabrie)
会员

Hi Can somebody explain what the solution is for this problem

i have the same problem on a few screens

 

Thx Robert

回复引用
已发布 : 26/10/2020 8:41 下午
Share: